Repairs & warranty service
Your robot mower, fixed by people who install them every week.
We repair Mammotion, Segway Navimow and Yarbo. Under warranty, the manufacturer pays us for the work. Every repair carries a $75 diagnostic fee, credited toward the parts and labor (or a new mower) — and out of warranty, a written quote before we touch a screw.
Free account, two-minute form. Not sure it needs to come in? Open a ticket and we troubleshoot first — you only ship once we email your RMA document.
How it works
Five steps, and every one of them lands in your inbox
Tell us what's wrong
Brand, model, serial number, when you bought it and what it's doing. Photos help — reply to our email with them.
We approve it
Within one business day. You get your RMA document as a PDF: print it, sign the diagnostic-fee acknowledgment and put it inside the box. It carries our Easton address and how to pack it.
We check it in and evaluate
We confirm the warranty from your proof of purchase and put it on the bench. Out of warranty, you get a quote and nothing happens until you say yes.
We repair it
Zippy Lawnz keeps expanding the parts we stock for the latest robotic mowers, and we try to keep everything a repair needs on the shelf. Some repairs still need a part from the manufacturer, and those can take 3–4 weeks to arrive before we can finish — we tell you the day yours goes on order.
It ships back, tested
Tracking number in your inbox. Give it a run and tell us if anything's off — the repair is ours to stand behind.
The money, plainly
Two situations, no surprises
✅ Under warranty: the manufacturer pays for the repair
The manufacturer pays Zippy Lawnz for the time it takes to repair a covered fault, so there's no labor bill for you. You cover shipping to us; we ship it back.
There's a $75 diagnostic fee for the bench time to find the fault. In some cases, but not all, the manufacturer covers the diagnostic fee under warranty — if they do, you don't pay it. The $75 diagnostic fee is credited toward the parts and labor if you go ahead with the repair, or toward a new mower from Zippy Lawnz if you'd rather replace it.
Anything the warranty doesn't cover — impact damage, water inside the unit, wear items like blades and wheels — is quoted before we touch it, never billed by surprise.
💵 Out of warranty: a $75 diagnostic fee, then a quote
There's a $75 diagnostic fee, which covers the bench time to find the fault properly. Once we know exactly what it needs, we send you a quote for parts and labor — nothing is repaired until you approve it.
The $75 diagnostic fee is credited toward the parts and labor if you go ahead with the repair, or toward a new mower from Zippy Lawnz if you'd rather replace it. If you decide against both, we ship the mower back to you and the $75 diagnostic fee is all you pay.
⏳ Parts can take 3–4 weeks. Zippy Lawnz keeps expanding the parts we stock for the latest robotic mowers, and we try to keep everything a repair needs on the shelf. Some repairs still need a part from the manufacturer, and those can take 3–4 weeks to arrive before we can finish — we tell you the day yours goes on order.
Before you ship
How to pack a robot mower
The same checklist prints on your RMA document. The short version: document inside, number outside, mower only, battery in, nothing loose.
- Print this RMA document, sign the diagnostic-fee acknowledgment, and put it INSIDE the box on top of the mower — it's how we match the box to your request.
- Send the mower only, unless we asked for the dock, antenna or charger. Keep those at home.
- Clean the grass off the deck and wheels, and let it dry — wet clippings mould in transit.
- Use the original box and foam if you still have it. If not, a sturdy box with 2 inches of padding on every side; the mower must not move when you shake the box.
- Do not remove or discharge the battery. Ship it with the battery installed, powered off.
- Write the RMA number on the outside of the box too, next to the shipping label.
Where it goes — after approval
Zippy Lawnz — Repairs
28272 St Michaels Rd
Easton, MD 21601
Support desk: elizabeth@zippylawnz.com · call or text 410-226-6705
The things people ask first
Questions
Which robot mowers do you repair?
Mammotion, Segway Navimow and Yarbo. If yours is another brand, call or text us — we'll tell you honestly whether it's something we can take in.
What does a warranty repair cost me?
The manufacturer pays Zippy Lawnz for the time it takes to repair a covered fault, so there's no labor bill for you. You cover shipping to us; we ship it back. There's a $75 diagnostic fee for the bench time to find the fault. In some cases, but not all, the manufacturer covers the diagnostic fee under warranty — if they do, you don't pay it. The $75 diagnostic fee is credited toward the parts and labor if you go ahead with the repair, or toward a new mower from Zippy Lawnz if you'd rather replace it. Anything the warranty doesn't cover — impact damage, water inside the unit, wear items like blades and wheels — is quoted before we touch it, never billed by surprise.
What is the $75 diagnostic fee?
The bench time to find the fault properly — every repair carries it, and you acknowledge it when you send the request in. The $75 diagnostic fee is credited toward the parts and labor if you go ahead with the repair, or toward a new mower from Zippy Lawnz if you'd rather replace it. In some cases, but not all, the manufacturer covers the diagnostic fee under warranty — if they do, you don't pay it.
What if my mower is out of warranty?
There's a $75 diagnostic fee, which covers the bench time to find the fault properly. Once we know exactly what it needs, we send you a quote for parts and labor — nothing is repaired until you approve it. The $75 diagnostic fee is credited toward the parts and labor if you go ahead with the repair, or toward a new mower from Zippy Lawnz if you'd rather replace it. If you decide against both, we ship the mower back to you and the $75 diagnostic fee is all you pay.
How long does a repair take?
Most repairs are on the bench within a few business days of arriving. Zippy Lawnz keeps expanding the parts we stock for the latest robotic mowers, and we try to keep everything a repair needs on the shelf. Some repairs still need a part from the manufacturer, and those can take 3–4 weeks to arrive before we can finish — we tell you the day yours goes on order.
Where do I send it?
To our repair shop at 28272 St Michaels Rd, Easton, MD 21601 — but only once your request is approved: the approval email carries your RMA document as a PDF with the address on it, and a box that arrives without that document inside is a box we can't match to you.
Do I need to send the dock or the antenna?
Send the mower only, unless we ask for the dock, antenna or charger when we approve the request. Keep the rest installed at home.
Who do I talk to about a repair?
Our support desk: elizabeth@zippylawnz.com. Every email about your repair comes from us and every reply lands there. Or call or text 410-226-6705.
I bought my mower somewhere else — can you still repair it?
Yes. Under warranty the manufacturer pays us for the work whoever sold it; out of warranty the same $75 diagnostic fee and quote apply. Have your proof of purchase handy — a warranty claim needs one.
Do I need an account?
A free one, made in about a minute. It's how you print your RMA document, answer a quote, reply on a ticket and follow every step — and how we email you at each one.
What if I just have a question, or I'm not sure it's broken?
Open a ticket — a question, or 'something's wrong'. Most mower trouble is sorted over email or a quick call: a setting, a firmware update, a blade, an RTK antenna that moved. If it does need to come in, we turn the same ticket into a repair and you get your RMA document from there.
Ready when you are
Two minutes to fill in. We answer within one business day, and every step after that is an email you don't have to chase.